Service Canada

How to access Service Canada during the pandemic

Message from Service Canada Northeastern Branch

Our priority at Service Canada is the health and safety of all individuals, while continuing to maintain service to the public. With this in mind, I hope that you will share the following information on how to access our services with others in your community.

Due to recent service changes as a result of COVID-19 (Coronavirus), we urge you not to visit local Service Canada Centres unless it is absolutely necessary to do so.

Individuals should continue to use Service Canada’s many online services whenever possible. 

1) Go online: Canada.ca

For the most convenient, easy-to-use and secure way to apply, view or update your information, access our most requested services online.  Please note that you can now apply online for a Social Insurance Number (SIN), essential for accessing government services and benefits, through the secure SIN online portal.

2) Call us

Access our most requested toll-free numbers for service. Please note that call volumes are expected to be high during this time.

3) Get extra help without leaving your home

If you have a question, need extra help or need to make an appointment for an in-person service, fill out the service request form and a Service Canada officer will call you back within 2 business days.

If your community members or individuals within your network do not have access to the internet or face other barriers, the Service Canada Outreach Support Centre will ensure they get access to the services and benefits they need. Call our toll-free number 1-877-355-2657 TTY: 1-833-719-2657 from 8:30am to 4:00pm Monday to Friday.

4) Visit us by APPOINTMENT

If you require service in-person please make a request for an appointment by filling out the service request form.  A Service Canada officer will call you back within 2 business days. If your request cannot be completed by phone, they will offer you an appointment for service at a Service Canada Centre. Please note that we are not accepting requests for same day bookings.

If you require an appointment and do not have access to the internet call our toll free Service Canada Outreach Support Centre at 1-877-355-2657, TTY: 1-833-719-2657 from 8:30am to 4:00pm Monday to Friday.

Thank you,

Clifford Ransom
Citizen Services Specialist
Citizen Services Branch, Northeastern Ontario
Service Canada/ Government of Canada